Getting Started on RealAccess

Data empowers. Monitor, analyze and optimize your video collaboration solution with RealAccess Service Delivery Platform, a revolutionary approach from Polycom that enables us to share the video collaboration journey with you, our customers and partners, to help drive success.

Request access

Step 1 Getting ready for onboarding with RealAccess

Polycom RealAccess requires the following solutions:

  • A Polycom RealPresence Platform including, DMA and Resource Manager or Polycom RealPresence One
  • A Virtual Machine for the RealAccess agent to be installed in your network

You'll also need access to the following teams:

  • IT support to install a VM in your network
  • Secutiry/Network team to open specific firewall ports, if needed

Step 2 Connecting your Polycom RealPresence Platform to RealAccess

The Onboarding process will guide you, step by step on how to connect your Polycom RealPresence Platform to the RealAccess platform

  • Request access to RealAccess by filling out the RealAccess Onboarding Form |
  • Enter Agent Information and Request Agent Creation (VMware, HyperV, Xen or KVM) |
  • Download and Spin up the Agent VM in your network |
  • Check the Connection and begin enjoying the service |

How does RealAccess work?

The RealAccess Agent will set up an OpenVPN/SSH Encrypted Tunnel between the RealAccess platform and your Polycom Infrastructure.

Once the connection is established, signaling information can be exchanged securely to instantaneously deliver powerful services such as:

  • Asset Management
  • Analytics

Step 3 Learning more about RealAccess

  • To verify that you have the necessary hardware, software and environment requirements to deploy RealAccess : Click here
  • To Request access to the RealAccess platform: Click here to fill the onboarding form
  • To Create and Install your RealAccess agent: Click here for instructions
  • To Check your Connection to RealAccess and begin enjoying the service: Click here

It's that simple

Once you’re up and running, you’ll enjoy full access to RealAccess Analytics, Asset Management and the Tutorial Library for 30 days. At the end of the 30 days, you’ll be offered a 1-year subscription to the Analytics Service. Even if you choose not to subscribe to the full Analytics package, you will continue to enjoy Asset Management and the Tutorial Library plus limited functionality of RealAccess Analytics.

Need help getting started? Contact your Polycom Account Manager for assistance.